Refund policy

At TripKettle, your comfort and satisfaction are our priority. If for any reason you are not fully satisfied with your purchase, we’re here to help.

30-Day Free Returns

We offer a 30-day return and refund policy, starting from the day you receive your order.

You are eligible for a return if:

• The item is unused and in its original condition
• The product is returned in its original packaging
• The return request is submitted within 30 days of delivery

Free Returns & Refunds

• Return shipping is free worldwide
• Once your return is received and inspected, we will notify you of the approval
• Approved refunds will be processed to your original payment method within 5–10 business days

Non-Returnable Items

For safety and hygiene reasons, returns may not be accepted if:

• The product shows signs of use, damage, or alteration
• The item is returned without original packaging or accessories

How to Start a Return

Please contact our support team with your order number:
support@tripkettle.site

We’ll guide you through the return process step by step.